Last updated: 16 August 2026<\/p>\n\n\n\n
Laiha Logistics respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, how we protect it and your rights under UK data protection law.<\/p>\n\n\n\n
Laiha Logistics provides local courier, same-day and scheduled delivery services across Norwich, Norfolk and surrounding areas.<\/p>\n\n\n\n
For data protection purposes, Laiha Logistics is the controller of the personal information described in this policy.<\/p>\n\n\n\n
Email: info@laihalogistics.com<\/a> We may collect:<\/p>\n\n\n\n \u2022 Your name, telephone number and email address. Please do not provide sensitive personal information unless it is genuinely necessary for your delivery.<\/p>\n\n\n\n We may use your personal information to:<\/p>\n\n\n\n \u2022 Respond to enquiries and provide quotations. We rely on one or more of the following lawful bases:<\/p>\n\n\n\n Contract: When we need your information to provide a quotation, take steps at your request or perform a delivery contract.<\/p>\n\n\n\n Legal obligation: When we must keep or disclose information to comply with applicable laws, tax requirements or lawful requests.<\/p>\n\n\n\n Legitimate interests: When necessary to operate and protect our business, improve our services, prevent fraud, manage complaints and communicate with customers, provided that your rights do not override those interests.<\/p>\n\n\n\n Consent: Where consent is legally required, including certain optional marketing communications or non-essential cookies. You may withdraw consent at any time.<\/p>\n\n\n\n We only share personal information when reasonably necessary. This may include:<\/p>\n\n\n\n \u2022 Drivers, authorised subcontractors or delivery partners completing a booking. Drivers and delivery partners receive only the information reasonably needed to complete the delivery. We do not sell your personal information.<\/p>\n\n\n\n Some technology or communications providers may store or process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate legal safeguards are used, such as UK adequacy regulations or approved contractual protections.<\/p>\n\n\n\n We retain personal information only for as long as reasonably necessary:<\/p>\n\n\n\n \u2022 Enquiries that do not become bookings: normally up to 12 months. We may keep information longer where required by law or where necessary to establish, exercise or defend legal claims.<\/p>\n\n\n\n Our website may use essential cookies required for security and basic operation. If we use non-essential analytics, advertising or similar cookies, we will request consent where legally required.<\/p>\n\n\n\n You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.<\/p>\n\n\n\n We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people and service providers who reasonably need the information.<\/p>\n\n\n\n No internet or email system is completely secure, so we cannot guarantee absolute security.<\/p>\n\n\n\n Depending on the circumstances, you may have the right to:<\/p>\n\n\n\n \u2022 Ask for a copy of your personal information. These rights are not absolute and legal exceptions may apply. To make a request, contact info@laihalogistics.com<\/a>. We may need to verify your identity before responding.<\/p>\n\n\n\n We will only send electronic marketing where permitted by law. You can unsubscribe or object to direct marketing at any time by contacting info@laihalogistics.com<\/a>.<\/p>\n\n\n\n Service messages relating to a quotation, booking or delivery are not marketing communications.<\/p>\n\n\n\n If you provide another person\u2019s details, such as a recipient\u2019s name, telephone number or address, you must ensure that you are authorised to provide that information and that the person understands it will be used to complete the delivery.<\/p>\n\n\n\n Our services are not intended to be booked independently by children. If you believe a child has provided personal information without appropriate permission, please contact us.<\/p>\n\n\n\n Please contact us first if you have concerns about how we use your information:<\/p>\n\n\n\n
Telephone: 07878333258
Website: www.laihalogistics.com<\/a><\/p>\n\n\n\n\n
\u2022 Collection and delivery addresses.
\u2022 The names and contact details of senders and recipients.
\u2022 Delivery instructions, preferred dates and times.
\u2022 Information about the parcel, document or item being delivered.
\u2022 Quotations, booking references and communication history.
\u2022 Payment, invoice and transaction information.
\u2022 Information you provide through our website, quotation form, email, telephone or WhatsApp.
\u2022 Technical information such as your IP address, browser type, device information and website usage data where collected through cookies or similar technology.<\/p>\n\n\n\n\n
\u2022 Arrange, manage and complete deliveries.
\u2022 Contact senders and recipients about a delivery.
\u2022 Confirm collections, deliveries, delays or changes.
\u2022 Process payments and issue invoices or receipts.
\u2022 Maintain booking, financial and business records.
\u2022 Handle complaints, disputes, claims or insurance matters.
\u2022 Prevent fraud, misuse, unsafe deliveries or illegal activity.
\u2022 Improve our website, customer service and business operations.
\u2022 Comply with legal, tax, accounting, insurance and regulatory obligations.<\/p>\n\n\n\n\n
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\u2022 Website hosting, email, communications, IT and cloud-service providers.
\u2022 Payment processors, accountants, insurers and professional advisers.
\u2022 Law-enforcement agencies, courts, regulators or public authorities when required by law.
\u2022 Another organisation involved in a business sale, transfer or restructuring, subject to appropriate safeguards.<\/p>\n\n\n\n\n
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\u2022 Booking, delivery, payment and invoice records: normally up to six years after the relevant financial year, where required for tax, accounting, contractual or legal purposes.
\u2022 Complaints, disputes and claims: for as long as necessary to resolve the matter and meet legal or insurance requirements.
\u2022 Marketing information: until you unsubscribe, withdraw consent or we determine that it is no longer required.<\/p>\n\n\n\n\n
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\u2022 Ask us to correct inaccurate or incomplete information.
\u2022 Ask us to delete your information.
\u2022 Ask us to restrict how we use your information.
\u2022 Object to certain uses, including direct marketing.
\u2022 Ask to receive or transfer certain information in a portable format.
\u2022 Withdraw consent where we rely on consent.<\/p>\n\n\n\n\n
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