Last updated: 16 August 2026
Laiha Logistics respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, how we protect it and your rights under UK data protection law.
- Who we are
Laiha Logistics provides local courier, same-day and scheduled delivery services across Norwich, Norfolk and surrounding areas.
For data protection purposes, Laiha Logistics is the controller of the personal information described in this policy.
Email: info@laihalogistics.com
Telephone: 07878333258
Website: www.laihalogistics.com
- Information we collect
We may collect:
• Your name, telephone number and email address.
• Collection and delivery addresses.
• The names and contact details of senders and recipients.
• Delivery instructions, preferred dates and times.
• Information about the parcel, document or item being delivered.
• Quotations, booking references and communication history.
• Payment, invoice and transaction information.
• Information you provide through our website, quotation form, email, telephone or WhatsApp.
• Technical information such as your IP address, browser type, device information and website usage data where collected through cookies or similar technology.
Please do not provide sensitive personal information unless it is genuinely necessary for your delivery.
- How we use your information
We may use your personal information to:
• Respond to enquiries and provide quotations.
• Arrange, manage and complete deliveries.
• Contact senders and recipients about a delivery.
• Confirm collections, deliveries, delays or changes.
• Process payments and issue invoices or receipts.
• Maintain booking, financial and business records.
• Handle complaints, disputes, claims or insurance matters.
• Prevent fraud, misuse, unsafe deliveries or illegal activity.
• Improve our website, customer service and business operations.
• Comply with legal, tax, accounting, insurance and regulatory obligations.
- Our lawful bases
We rely on one or more of the following lawful bases:
Contract: When we need your information to provide a quotation, take steps at your request or perform a delivery contract.
Legal obligation: When we must keep or disclose information to comply with applicable laws, tax requirements or lawful requests.
Legitimate interests: When necessary to operate and protect our business, improve our services, prevent fraud, manage complaints and communicate with customers, provided that your rights do not override those interests.
Consent: Where consent is legally required, including certain optional marketing communications or non-essential cookies. You may withdraw consent at any time.
- Who we may share information with
We only share personal information when reasonably necessary. This may include:
• Drivers, authorised subcontractors or delivery partners completing a booking.
• Website hosting, email, communications, IT and cloud-service providers.
• Payment processors, accountants, insurers and professional advisers.
• Law-enforcement agencies, courts, regulators or public authorities when required by law.
• Another organisation involved in a business sale, transfer or restructuring, subject to appropriate safeguards.
Drivers and delivery partners receive only the information reasonably needed to complete the delivery. We do not sell your personal information.
- International transfers
Some technology or communications providers may store or process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate legal safeguards are used, such as UK adequacy regulations or approved contractual protections.
- How long we keep information
We retain personal information only for as long as reasonably necessary:
• Enquiries that do not become bookings: normally up to 12 months.
• Booking, delivery, payment and invoice records: normally up to six years after the relevant financial year, where required for tax, accounting, contractual or legal purposes.
• Complaints, disputes and claims: for as long as necessary to resolve the matter and meet legal or insurance requirements.
• Marketing information: until you unsubscribe, withdraw consent or we determine that it is no longer required.
We may keep information longer where required by law or where necessary to establish, exercise or defend legal claims.
- Cookies and website information
Our website may use essential cookies required for security and basic operation. If we use non-essential analytics, advertising or similar cookies, we will request consent where legally required.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.
- How we protect your information
We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people and service providers who reasonably need the information.
No internet or email system is completely secure, so we cannot guarantee absolute security.
- Your data protection rights
Depending on the circumstances, you may have the right to:
• Ask for a copy of your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict how we use your information.
• Object to certain uses, including direct marketing.
• Ask to receive or transfer certain information in a portable format.
• Withdraw consent where we rely on consent.
These rights are not absolute and legal exceptions may apply. To make a request, contact info@laihalogistics.com. We may need to verify your identity before responding.
- Marketing
We will only send electronic marketing where permitted by law. You can unsubscribe or object to direct marketing at any time by contacting info@laihalogistics.com.
Service messages relating to a quotation, booking or delivery are not marketing communications.
- Information about other people
If you provide another person’s details, such as a recipient’s name, telephone number or address, you must ensure that you are authorised to provide that information and that the person understands it will be used to complete the delivery.
- Children
Our services are not intended to be booked independently by children. If you believe a child has provided personal information without appropriate permission, please contact us.
- Complaints
Please contact us first if you have concerns about how we use your information:
Email: info@laihalogistics.com
Telephone: 07878333258
You also have the right to complain to the Information Commissioner’s Office:
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Changes to this Privacy Policy
We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on this page with the updated date.